Profitable e-commerce solution
About:
Solvpath delivers an e-commerce support solution that is not only functional, reliable, and extremely cost effective, but also analytical. Solvpath products work better than any call center agent or support staff to collect useful data on the e-commerce experience to help refine the customer experience for future customers.
Video details & Credits:
Duration: 100 seconds
Format: 2d graphics and animation
Type: Infographics Isometry Animated Explainer Video
Client: Carl Dagostino
Production: Darvideo Animation Studio | darvideo.tv
Timing: 8 weeks
PM: Dan Chkalin
Scriptwriter: Nikita Budantsov
CG Artist: Nastya Kravchenko
Sketch / Storyboard Artist: Olena Sheptura
Animator: Anton Grippa
Story:
In today’s fast-moving ecommerce world, brands are trying to discover how to deliver great customer support — while protecting their bottom line.
Call centers frustrate customers… with long hold times, dropped calls, and faulty script executions.
Now, there’s Solvpath.
Solvpath transfers your inbound support inquiries, to a quick, dependable, visual solution… empowering customers to resolve, basic—and even, complex—consumer tasks on their own.
Here’s how it works:
Using a visual navigation, customers can easily track orders, change their subscription frequency, update payment methods, and more…
Solvpath’s Smart Help Desk delivers instant, spot-on answers to Frequently Asked Questions, while Solvpath’s automated Troubleshooter can help streamline the Q&A process, using video and detailed diagrams… guiding customers swiftly towards a solution and a remedy for what’s not
working for them—deflecting returns and cancellations.
But where Solvpath gets really good Executing proven downsell funnels and upsells—to help save the sale, deflect returns, and increase your customers’ lifetime value.
All while delivering an unparalleled support experience.
Solvpath easily integrates into your ecommerce store, and typically can be up and running in as little as 14 days.
Solvpath is fully customizable to suit your brand, allowing total control over the support funnel and flow.
If you’re looking to provide a better experience for your ecommerce customers—and save a ton of money in the process—sign up for a demo today.
Learn more at solvpath.com
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